Refund policy

At Pimaira, we value customer satisfaction and aim to provide a transparent and fair return process. Please review this Return & Refund Policy carefully before placing an order. By making a purchase on our website, you agree to the terms outlined below. This policy applies to orders placed within the United States.

1. 30-Day Return Eligibility

You may request a return within 30 days from the date you receive your order.

To qualify for a return, all of the following conditions must be met:

  • The item must be unused, unworn, and unwashed
  • All original tags must be intact and attached
  • The item must be returned in its original packaging
  • A valid proof of purchase (order number or receipt) must be provided

Items that do not meet these requirements may be declined.

2. How to Request a Return

To start a return, please contact our support team at:

Email: support@pimaira.store

Once your return request is reviewed and approved, we will provide:

Detailed return instructions
A return shipping label (if applicable)

Returns sent without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive any of the following:

  • A damaged item
  • A defective product
  • An incorrect item or size

You must contact us within 48 hours of delivery at support@pimaira.store
, including clear photos of the issue. Our team will assess the situation and offer an appropriate resolution as quickly as possible.

4. Exchanges

Exchanges are offered only in the following cases:

  • Damaged items
  • Defective products
  • Incorrect items or sizes sent

All exchanges are subject to product availability. Shipping times for replacement items may vary depending on your location.

5. No Restocking Fees

Pimaira does not charge restocking fees.
Eligible returns will not incur any additional penalties.

6. Refund Processing

Once your returned item is received and inspected, we will notify you of the refund decision.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time: 5–7 business days
  • Maximum refund timeframe: up to 7 business days after approval

Please note that your bank or payment provider may require additional time to reflect the refunded amount.

7. Discounts & Promotional Offers

Refunds will not be issued for discounts, promotional codes, or offers that were not applied at checkout.
Discounts cannot be applied retroactively after an order is completed.

Customer Support

For questions or assistance regarding returns or refunds, contact us at:

📧 Email: support@pimaira.store
📞 Phone: 1 (213) 702-0106
📍 Address: 7942 Newlin Ave, Whittier, California, 90602, United States.

Our team is available to assist you and ensure a smooth shopping experience.