Shipping policy

Thank you for shopping with Pimaira. We are committed to providing clear, reliable, and transparent shipping information to ensure a smooth and stress-free shopping experience for our customers.

This Shipping and Delivery Policy applies to all orders shipped within the United States.

Order Processing Time

  • Orders are processed within 1–2 business days
  • Processing days: Monday through Friday
  • Orders placed on weekends or U.S. holidays will be processed on the next business day

Order Cut-Off Time

  • Daily Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Orders placed before the cut-off time may be processed the same business day
  • Orders placed after the cut-off time will be processed the following business day

Shipping Method and Transit Time

  • Shipping Method: Standard U.S. Shipping
  • Estimated Transit Time: 5–7 business days (Monday to Friday)

Total Estimated Delivery Time

  • Processing Time: 1–2 business days
  • Transit Time: 5–7 business days
  • Total Estimated Delivery Time: 6–9 business days (Monday to Friday)

Delivery times are estimates and may vary due to shipping carrier delays, weather conditions, holidays, or peak shipping periods.

Shipping Charges

  • Free shipping on all orders
  • No minimum purchase required

Delivery Address

Orders are shipped to the delivery address provided at checkout.
Please ensure your shipping details are complete and accurate.

Pimaira is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete address information.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

Email: support@pimaira.store

Once an order has been processed or shipped, modifications or cancellations may no longer be possible.

Order Tracking

A shipping confirmation email with tracking information will be sent once your order ships

Tracking details typically become available within 24–48 hours after dispatch

Lost or Delayed Orders

If your order appears delayed or lost during transit, please contact us at support@pimaira.store

Our team will assist by coordinating with the shipping carrier to help resolve the issue.

Customer Support

For shipping-related questions or assistance, contact us at:

📧 Email: support@pimaira.store
📞 Phone: 1 (213) 702-0106
📍 Address: 7942 Newlin Ave, Whittier, California, 90602, United States.

Our support team is ready to assist you and ensure a smooth shopping experience.